Scenario#51 – Unity Toll Fraud
The other day one of our key customer logged a priority incident with regards to a Toll Fraud. Their Carrier alerted them for possible malicious calls originating from their main ISDN number going to...
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To access Jabber-config.xml
If you want to check what has been configured on a Jabber-config.xml then you need to go to CLI of CUCM and execute this command to display its contents: admin:file view tftp jabber-config.xml <?xml...
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Selecting a Vendor to Replace Cisco Attendant Console
Since Cisco Unified Attendant Console has reached its end of life, clients are offered several alternatives from Cisco Solution Partners. This article will help you to make the rights choice. Directory...
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Scenario#45: 7841 SIP phone in Registration loop
I was working on this customer issue last week where they added a new 7841 phone but it was not registering properly or should I say it was registering briefly before unregistering. Call Manager was...
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Scenario#41 – No Ringback tone from H323 Gateway going to SIP trunk
One of our customer reported an issue with ring back tone when calling their Contact center. I made a test call and observed that as a caller when you call their main Contact center number all you hear...
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Scenario#41 – UCCX CAD Agent Issue in Call routing
Customer reported a problem about their UCCX version 8.5.1.11001-35 for CAD Agents. This is what they say about the problem: We have a UCCX Agent with a 9951 Cisco Phone with 2 Lines. First line is the...
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Scenario#40 – Access Personal Directory/FastDial without PIN
You may have come across this that though you are logged into your profile through Extension mobility but when you try to access your “Personal Directory” you will be prompted for a userid and pin....
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Scenario#39 – CIMC of Cisco UCS C210-M2 showing false alarm
I was looking into a case for one of very high profile customer where their CIMC (Cisco Integrated Management Controller) was showing PS Redundancy status as ‘lost’. However, both PSU were up and...
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Scenario 38# Call Routing Issue – Intercept Pattern
Had a bizarre issue with one of the customer where they were trying to dial an internal extension and it was going to a mobile phone. There were no CFA/CFNA/CFB set on the extension itself but for some...
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Scenario#37 – Phone display “Error Pass Limit”
A customer reported an issue with their 7941 phone. The issue was they plugged in a new 7941 all configured at Call manager and it was showing “Error pass Limit” as follows: This sort of error normally...
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Logging Missed Calls Shared line
With the missed call logging for shared lines feature, the administrator can configure Cisco Unified Communications Manager Administration, or the phone user can configure Cisco Unified CM User...
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Scenario#36 – RTMT Alert LSIESG_AlertIndication 500605B00177F4C0 BBU disabled
I was looking at some alerts for a customer when I found this in RTMT: At Thu Mar 01 04:42:41 CET 2012 on node 10.254.33.20, the following HardwareFailure events generated: hwStringMatch : Mar 1...
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Hair-pinning Or redirecting a call from Gateway
There are times when you would like to forward a call coming into your gateway out to PSTN before it goes to Call manager. Reason could be WAN outage to Call managers or Call manager down situation....
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Scenario#35 – How to logout in Bulk from Extension Mobility?
Recently we had a customer who asked if there is any way they can logout all users from extension mobility at the same time? There is no straight forward answer if you google it so I thought to compile...
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